Terms of Use

The Purchasing of Goods and Services

All of our prices are in GBP and at present we are not VAT registered.

All prices and offers are subject to change at any time without prior notification, and availability and may be withdrawn at any time. We reserve the right to change any website advertised prices at any time, though will endeavour to update and maintain our website as required.

Payment is due prior to the commencement of works unless otherwise agreed by Hedgehog IT in writing.

We accept payment by cash, cheque or bank transfer (BACS). All cheques are to be made payable to Hedgehog IT, and must be accompanied by the relevant and valid cheque gaurantee card. We cannot currently accept payment by debit/credit cards, though you may use this method of payment via PayPal if you wish - please seek confirmation of acceptance of this form of payment in advance.

No Fix - No Fee Policy

If we can't fix or resolve your PC or laptop problem we simply won't charge you. Where hardware components have failed or cannot be repaired and must be replaced we will inform you of the additional cost of such replacement components which are required to allow us to 'repair' your system. Any such components required do not consitute an irripairable system.

Free Network Evaluation

Our free network evaluation investigates, itemises and evaluates the following areas of your IT set up and is intended for commercial and business clients:

• System inventory audit
• Security audit
• Software compliance
• Backup plan

We will make independent recommendations in our professional opinion in the above areas in order to improve your IT systems and protect your interests and improve your business.

No obligation evaluations - arrange your's today!

Liability

We will not be held liable in any form whatsoever if we are prevented or delayed from supplying or making delivery of any goods or services by any reason or cause beyond our control (i.e. cut-off times/dates, third parties, etc).

Hedgehog IT will not be held responsible for the loss of any client data resulting from work and services rendered. It is the customers responsibility to ensure all important data is sufficiently backed up prior to handing over any computer system or access to one of our engineers.

Complaints

If you would like to make a complaint regarding any aspect of our services, work or website, please email your complaint to complaints@hedgehogit.co.uk. Your complaint will be passed onto a case handler who will deal with your complaint promptly.

We will contact you within ten working days of receiving your complaint to let you know who your case handler is and how you can contact them.

We will keep you informed throughout the process via electronic email unless otherwise specified or requested by you in writing.